FAQ

Frequently Asked Questions

Have a question about your personalized order? Find answers below, or email support@onedayforlifetime.com for assistance.

Products & Personalization

How do I personalize a product?

Open the product page, select your preferred options, and enter the requested personalization details. Depending on the item, you may be able to add names, dates, messages, or photographs.

Review your selections and any available preview carefully before adding the item to your cart.

Will I receive a design proof before production?

A separate design proof or approval step is included only when stated on the product page or expressly agreed with you.

An on-page preview does not automatically mean that another proof will be emailed before production. Please check your personalization carefully before submitting your order.

What kind of photo should I upload?

Use a clear, well-lit image at the highest resolution available. Avoid blurry screenshots, heavily compressed files, or images where important details are cropped out.

Follow any image requirements listed on the product page. Please ensure you have permission to use the photograph.

How do I choose the correct size?

Review the dimensions and size options on the product page before purchasing. Measure the space where you intend to display the item rather than judging its size from a product photograph alone.

If you are unsure, contact us before ordering.

What is included with my purchase?

The product description lists the included components. Please check it carefully for details about stands, frames, hanging accessories, or other items shown in photographs.

Do not assume that every styling accessory pictured is included.

Will the finished item look exactly like the preview?

Digital previews illustrate your selected design. Minor color differences can occur because of screen settings and printing processes.

Material differences from the product description, incorrect personalization caused by us, and manufacturing defects are covered by our Return & Refund Policy.

How should I care for my product?

Follow the care instructions provided on the product page or with your item. Materials and finishes require different care.

Orders & Changes

Can I change my personalization or shipping address?

Email support@onedayforlifetime.com immediately with your order number and the requested correction.

We will check whether the change is still possible. Changes cannot be guaranteed once fulfillment or production has begun, and packages generally cannot be redirected after dispatch.

Can I cancel my order?

Contact us as soon as possible. We will review the order’s production status and confirm whether cancellation is available.

The 2–6 business day processing estimate is not a guaranteed cancellation window. Work on your order may begin earlier within that period.

Accepted cancellations are refunded according to our Return & Refund Policy.

I did not receive an order confirmation. What should I do?

Check your spam or junk folder and confirm that you used the correct email address.

If you still cannot find the confirmation, contact us with the name and email used at checkout. Please check with us before placing another order to avoid an accidental duplicate purchase.

Shipping & Delivery

How long will my order take to arrive?

Please allow time for both production and shipping.

Shipping option	Processing	Transit after dispatch	Estimated total
United States — Standard	2–6 business days	7–12 business days	9–18 business days
United States — Express, where available	2–6 business days	6–10 business days	8–16 business days
Supported international destinations — Standard	2–6 business days	7–21 business days	9–27 business days

Business days are Monday through Friday, excluding applicable public holidays.

Our daily cut-off is 5:00 PM Eastern Time (America/New_York). Orders placed after the cut-off, on weekends, or on holidays enter processing on the next business day.

These are estimates, not guaranteed arrival dates. See our Shipping Policy for details.

Does Express shipping speed up production?

No. Express provides a shorter estimated transit window after production is complete.

Processing remains 2–6 business days. Express is available only when displayed for your items and delivery address at checkout.

Can you guarantee delivery before my wedding?

We do not guarantee arrival by a specific event date unless we expressly agree otherwise.

Please allow additional time beyond the estimated delivery window. If your wedding is close to that window, contact us before ordering.

Adding an event date to your order notes does not create a delivery guarantee.

Where do you ship?

Available destinations and shipping methods are displayed at checkout.

Alaska, Hawaii, U.S. territories, PO Boxes, and APO/FPO addresses may have restrictions or different delivery timelines. Please contact us before ordering if you need clarification.

How much does shipping cost?

Shipping charges are calculated at checkout based on your order value, destination, and shipping method.

You can review the charge before submitting payment. Any free-shipping offer will state its eligibility requirements.

How do I track my order?

When your order ships, we will email you tracking information. Follow the tracking link to view the latest carrier updates.

If your order is sent in separate packages, you will receive tracking information for each shipment as it becomes available.

Why has my tracking not updated?

Tracking may take 3–5 days to show its first update. A “label created” status does not necessarily mean that the carrier has received the package.

If tracking has not updated after five days, contact us with your order number so we can check its status.

What if my order is late or missing?

We will investigate with the relevant fulfillment provider or carrier. Confirmed lost shipments qualify for a refund or replacement under our Return & Refund Policy.

If we cannot establish successful delivery or resolve the missing shipment within 10 business days after you report it, we will offer a refund or replacement, provided you supplied a correct and complete delivery address.

Tracking says “delivered,” but I cannot find my package. What should I do?

Check your mailbox, delivery area, household members, building reception, and any carrier delivery notice.

If the package remains missing, contact us. A delivered scan does not automatically close your claim; we will review the available information.

Why did only part of my order arrive?

Items may be produced or dispatched separately and arrive on different days. Check your shipping emails for additional tracking numbers.

You will not be charged extra shipping solely because we split your order into separate shipments.

Will I need to pay customs or import charges?

Cross-border shipments may incur customs duties, import taxes, or carrier clearance charges.

Unless checkout explicitly states that these charges are included or collected, they are the recipient’s responsibility. See our Shipping Policy for more information.

Returns, Refunds & Replacements

Can I return a personalized item if I change my mind?

We do not accept change-of-mind returns or exchanges for personalized products, except where required by applicable law.

This includes ordering the wrong size or entering incorrect personalization when the product matches your confirmed order.

What if my item arrives damaged, defective, or incorrect?

Email support@onedayforlifetime.com within 30 calendar days of delivery.

Include your order number, a description of the issue, and clear photographs where applicable. A photograph of the shipping label or packaging may also help.

Once the issue is confirmed, you may choose a refund or a free replacement. Discounted purchases receive the same protection.

Do I need to return the item or provide an unboxing video?

No physical return is required for approved claims under our policy, and we do not require an unboxing video.

We may request photographs or other information reasonably needed to assess the issue. If you cannot provide a particular piece of evidence, explain the situation so we can discuss an alternative.

Do not send products to our registered agent address or the address printed on the package.

What if a replacement would arrive after my wedding?

For an eligible defective or incorrect item, you may choose a refund instead of a replacement that would arrive too late for your event.

How long does a refund take?

Approved refunds are issued to your original payment method within 5 business days of approval.

Your bank or payment provider may take up to 10 additional business days to display the credit. Contact us if it has not appeared after that period.

For eligibility and refund amounts, see our Return & Refund Policy.

Payments & Privacy

What payment methods do you accept?

We accept the payment methods displayed at checkout, including supported credit and debit cards and PayPal.

Payments are processed through Shopify Payments, Stripe, or PayPal, depending on the option available for your order.

What currency will I be charged in?

The transaction currency and order total are displayed at checkout.

If your payment account uses a different currency, your bank or payment provider may apply a conversion rate or additional fee.

What should I do if my payment fails or appears twice?

Check your payment details and any authentication request from your bank.

Before trying again, check for an order confirmation and whether the transaction is pending or completed. A pending authorization is not necessarily a completed charge.

If you are unsure or believe you were charged twice, contact us before placing another order. See our Payment Policy.

How are my uploaded photographs and personalization details used?

We use them to prepare your personalized product, fulfill the order, and provide related support. Relevant information may be processed by our personalization, production, and fulfillment providers.

Read our Privacy Policy for details and information about privacy requests.

How do I unsubscribe from marketing?

Use the unsubscribe link in a promotional email, or reply STOP to a message from our SMS program.

You may still receive necessary order-related communications. Advertising and cookie preferences are managed separately through the privacy controls available on our store.